Return Policy

No Returns Policy

Why We Have a No-Return Policy

At SpaceAges, we specialize in creating personalized, custom-made products that are uniquely designed for each customer. Our no-return policy exists for several important reasons:

• Personalized Products: Each item is customized with personal information, names, dates, and specific design elements that make them unique to the individual customer
• Print-on-Demand Manufacturing: Our products are manufactured specifically for your order using a print-on-demand process, meaning they cannot be resold to other customers
• Quality Assurance: We maintain strict quality control standards to ensure every product meets our high standards before shipping
• Hygiene and Safety: For health and safety reasons, personalized items cannot be returned once they have left our facility
• Cost Management: This policy allows us to offer competitive pricing by eliminating the costs associated with processing returns and restocking

Before You Order

To ensure you are completely satisfied with your purchase, please carefully review the following before placing your order:

Product Information

• Read all product descriptions thoroughly
• Review size charts and measurement guides
• Check color options and material specifications
• Verify product dimensions and specifications

Personalization Details

• Double-check all spelling, names, and dates
• Verify that uploaded images meet our quality requirements
• Ensure all personalization information is accurate and complete
• Review the preview of your customized product before finalizing your order

Shipping Information

• Confirm your shipping address is correct and complete
• Ensure someone will be available to receive the package
• Review estimated delivery times
• Consider any special delivery instructions

Quality Guarantee

While we do not accept returns, we stand behind the quality of our products. If you receive a product that:

• Arrives damaged due to shipping
• Has a manufacturing defect
• Does not match the specifications you ordered
• Contains errors in personalization that were our fault

We will work with you to resolve the issue. Please contact our customer service team within 7 days of receiving your order with photos of the issue, and we will investigate and provide an appropriate solution.

Order Cancellation

Due to our rapid production process, order cancellations are only possible within a very limited timeframe:

• Immediate Cancellation: Orders can be cancelled within 1 hour of placement if production has not yet begun
• Production Status: Once your order enters production, it cannot be cancelled
• Cancellation Process: To request a cancellation, contact us immediately at support@spaceages.com with your order number

Please note that cancellation is not guaranteed and depends on where your order is in our production queue.

Damaged or Lost Packages

If your package is lost or damaged during shipping:

• Lost Packages: We will work with the shipping carrier to locate your package and provide updates
• Damaged Packages: If your package arrives damaged, please take photos and contact us immediately
• Insurance Claims: We may file insurance claims with shipping carriers for lost or damaged packages
• Replacement Policy: In cases of confirmed loss or damage during shipping, we may offer to reproduce your order at no additional cost

Customer Responsibility

By placing an order with SpaceAges, you acknowledge and agree that:

• You have read and understood this no-return policy
• You have carefully reviewed all product information and personalization details
• You understand that all sales are final
• You accept responsibility for providing accurate information for your order
• You understand that custom products cannot be returned or exchanged

Exceptions

The only exceptions to our no-return policy are:

• Products that arrive damaged due to shipping or handling
• Products with manufacturing defects that affect functionality or appearance
• Products that do not match the specifications or personalization details you provided (due to our error)
• Products that were never delivered to the specified address

In these cases, we will work with you to provide an appropriate resolution, which may include reproducing your order or providing a refund at our discretion.

Contact Us

If you have questions about this return policy or need assistance with your order, please contact us:

Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.